Customer Service - Senior Account Manager
NOTE: This is a personality hire, as much as skill set. A good sense of humor is a plus. Excellent communication and strong interpersonal skills are required. Great culture- very team oriented.
Position
Summary:
The Customer Service/Senior Account Manager is the main customer contact on all new and released production for assigned accounts in the Medical market segment.
Responsible for maintaining flow of information, internal and external, regarding all issues.
Will also manage and ensure total customer satisfaction in areas of on-time delivery and service, work with Production teams to resolve issues.
Manage customer relationships to achieve company goals.
Ideal Candidate will have:
Education, Experience and Skills Required
2-5 years' experience in customer service; sales experience a plus.
Associate Degree preferred
Experience with SalesForce and IFS a plus.
Excellent skills of Microsoft Office package.
Essential Duties and
Responsibilities:
Manage the sales order phase of customer requirements, coordinating requirements, coordinating with all internal departments the compliance to established procedures.
Maintain the IQMS Manufacturing and Sales/Distribution modules information in an updated and orderly manner. Maintain and follow through on the Customer Purchase Order Review as required per SOP and Procedures.
Communicate changes in delivery schedule to the customer in a timely manner.
Participate in daily production meetings to provide feedback on customer requirements and recommendations on any schedule adjustments.
Monitor daily shipments to assure product ships as scheduled, and research any shipments missed.
Manage customer database
Manage the product activities of each assigned customer, ensuring that objectives are achieved effectively in accordance with contractual commitments and customer operational requirements.
Maintain and manage accurate order quantities. Responsible for notifying Sourcing
Manager of any changes from the customer that impact Kanban lot size or reorder points.
Evaluate and report all external scorecards. Research any information that is unclear or needs re-evaluation.
Focus on business profit while responsible for preparing cost worksheets on expired pricing or contacts. Preparing pricing adjustments when material increases exceed 5%.
Manage forecasting and attend weekly meetings.
Provides internal and external customer/vendor order accuracy and timely customer responses.
Primary contact for the resolution to most external customer satisfaction issues by initiating interdepartmental communications, documenting and tracking progress.Estimated Salary: $20 to $28 per hour based on qualifications.
Position
Summary:
The Customer Service/Senior Account Manager is the main customer contact on all new and released production for assigned accounts in the Medical market segment.
Responsible for maintaining flow of information, internal and external, regarding all issues.
Will also manage and ensure total customer satisfaction in areas of on-time delivery and service, work with Production teams to resolve issues.
Manage customer relationships to achieve company goals.
Ideal Candidate will have:
Education, Experience and Skills Required
2-5 years' experience in customer service; sales experience a plus.
Associate Degree preferred
Experience with SalesForce and IFS a plus.
Excellent skills of Microsoft Office package.
Essential Duties and
Responsibilities:
Manage the sales order phase of customer requirements, coordinating requirements, coordinating with all internal departments the compliance to established procedures.
Maintain the IQMS Manufacturing and Sales/Distribution modules information in an updated and orderly manner. Maintain and follow through on the Customer Purchase Order Review as required per SOP and Procedures.
Communicate changes in delivery schedule to the customer in a timely manner.
Participate in daily production meetings to provide feedback on customer requirements and recommendations on any schedule adjustments.
Monitor daily shipments to assure product ships as scheduled, and research any shipments missed.
Manage customer database
Manage the product activities of each assigned customer, ensuring that objectives are achieved effectively in accordance with contractual commitments and customer operational requirements.
Maintain and manage accurate order quantities. Responsible for notifying Sourcing
Manager of any changes from the customer that impact Kanban lot size or reorder points.
Evaluate and report all external scorecards. Research any information that is unclear or needs re-evaluation.
Focus on business profit while responsible for preparing cost worksheets on expired pricing or contacts. Preparing pricing adjustments when material increases exceed 5%.
Manage forecasting and attend weekly meetings.
Provides internal and external customer/vendor order accuracy and timely customer responses.
Primary contact for the resolution to most external customer satisfaction issues by initiating interdepartmental communications, documenting and tracking progress.Estimated Salary: $20 to $28 per hour based on qualifications.
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